Shipping and Delivery Policy – Almarwani Attarah
At Almarwani Attarah, we make every effort to prepare and ship your orders as quickly as possible, and we strive to provide a reliable and smooth delivery experience for all our customers.
First: Shipping and Delivery Terms
- The customer must make sure the recipient's details are correct, including the name, mobile number, national address and delivery details, before confirming the order.
- The customer is responsible for any delay or failure in delivery resulting from entering incorrect or incomplete details.
- The delivery time shown in the store is an estimate and may vary depending on the shipping company, the customer's location and operating conditions.
- Delays beyond the store's control may occur due to circumstances related to the shipping company, weather conditions, peak seasons and promotions, or emergencies.
- If the order cannot be delivered because the customer is not present at the specified address, does not answer the delivery courier, or requests a change of delivery address after the order has been shipped, this may result in additional delay or shipping and return fees borne by the customer.
- When receiving the order, please check that the shipment is intact. If there is visible damage to the package or its contents, the case must be documented and reported to the shipping company immediately, then contact the Almarwani Attarah store as soon as possible. Via WhatsApp number (920014014)
Second: Delivery Time and Shipping Cost
Delivery takes up to 7 business days from the date the order is shipped.
Business days do not include Fridays, Saturdays, and official holidays and Eids, and the delivery time may vary depending on the shipping company and operating conditions. The customer chooses the shipping company that suits them on the checkout page, where the shipping cost and delivery time of each company are shown before confirming the purchase. Free delivery is available for orders of 150 or more within Saudi Arabia.
Third: Canceling or Modifying an Order
- An order may be canceled or modified before it is handed over to the shipping company, by contacting customer service.
- After the order is handed over to the shipping company, the order cannot be canceled and the delivery address cannot be modified through the store, and any subsequent request may be subject to the shipping company's policy and any resulting fees.
- If a change of delivery address is requested after the order has been shipped, additional fees may be charged according to the shipping company's policy, to be borne by the customer.
Fourth: Order Not Received
If the customer does not receive the order for a reason attributable to them, such as not being present at the delivery address or not answering the shipping courier, and the shipment is returned to the Almarwani Attarah warehouses, the shipping and return costs charged by the shipping company may be deducted from the amount due to the customer, depending on the status of the order.
If the order was eligible for free shipping and the customer then requests to return part of the products, the actual shipping cost or the standard shipping fees may be charged according to the store's policy.
Fifth: Contact Regarding Your Order
If there is any problem related to shipping or delivery, please contact Almarwani Attarah as soon as possible via WhatsApp number (920014014), providing us with the order number and details of the problem, so that we can help you and follow up on the order with the shipping company.
