At Almarwani Attarah, we are committed to offering high-quality products and a reliable shopping experience to our customers, and we accept exchange and return requests in accordance with the terms and conditions set out below.
The customer may request to return a product in cases permitted by the regulations, provided that the product is in its original condition, unused and unopened, and fit for resale, with the invoice or order number retained.
The return or exchange request must be submitted and customer service contacted within five (5) business days from the date the customer receives the order, stating the reason for the return and attaching photos of the product when requested.
For the health and safety of our customers, products whose packaging has been opened, used or altered are not accepted, where they are products that may not be returned under the applicable regulations.
Likewise, products that have been damaged, improperly stored or incorrectly used by the customer are not accepted.
Excluded from this are products proven to be defective or not conforming to the agreed specifications, in accordance with the applicable regulations and rules.
If an incorrect product arrives, or there is a manufacturing defect or damage caused by shipping, please contact the store immediately upon receiving the order, providing us with the order number and clear photos of the product and its condition.
After verifying the case, the request will be processed in accordance with the approved policy and relevant regulations, and the product may be exchanged or appropriate action taken depending on the case.
If you receive a shipment that shows damage or breakage, please do not open or use it if possible, document the condition of the shipment with photos and contact the shipping company, then notify Almarwani Attarah directly so that we can follow up on and resolve the case.
If the reason for the return is a defect in the product, the arrival of a product that does not match the order, or a problem for which the store is responsible, the store bears the return and exchange costs depending on the case.
However, if the return or exchange is at the customer's request (change of mind) without any defect or error on the store's part, the customer bears the shipping and return or exchange costs.
After we receive the returned product and verify its condition, the amount is refunded directly to the customer's wallet in the store, and the customer then chooses one of two options:
Keep the amount in the wallet to use on future orders.
Or have it refunded to their account, in which case the amount is returned to the same card used for the purchase, and this may take up to 12 business days depending on the procedures of banks and financial institutions.
If part of an order that was covered by an offer or free shipping is returned, the order value, discounts and shipping costs may be recalculated according to the offer terms and the value of the products kept.
The amount due to the customer is calculated after making the necessary settlement according to the order status and the offer terms.
For inquiries about exchange and return requests or to submit a request, the customer can contact Almarwani Attarah via WhatsApp at 920014014, stating the order number and the reason for the return, and attaching any photos or documents required when needed.
The customer service team will review the request, respond to the customer and help them complete the necessary procedures as soon as possible.
Almarwani Attarah – Quality we care about, and service worthy of your trust.
